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AUSTRALIAN MADE FOR 23+ YEARS

EYEWEAR CARE FAQS

WARRANTY INFO

SERVICE INFO

SERVICE REQUEST

REGISTER YOUR SPOTTERS

Spotters Service Support

FAQs

Like any piece of performance equipment, your eyewear requires regular cleaning and maintenance to ensure it stays in premium condition. Check out our frequently asked questions to learn more about how to best care for your eyewear.

What's the best way to clean my sunglasses?

Wash sunglasses regularly in warm soapy water to clean frames and lenses from perspiration, salt and grit build up.
Ensure your sunglasses are completely dry before putting them away.

Broken or lost temples...

Spotters understands that sometimes accidents happen.

If we have spare parts for your sunglasses, we can ship you out a new set of temples for only $10

We send them via AusPost, which usually takes between 5-10 days to
arrive.

Email us at info@spotters.com.au with your frame, shipping address and payment can be made via credit card or bank deposit.

Can I leave my sunglasses in my car?

Never leave your sunglasses on the dashboard of a car or boat. Temperatures above 60°c can be reached inside vehicles, which may seriously warp sunglass frames and/or damage the lenses.

Are dropped sunglasses covered under warranty?

Dropped sunglasses are not covered under a manufacturers warranty as this is considered accidental damage.
But don't worry - we know that accidents happen, so Spotters offer a simple and easy way to have your sunglasses replaced at a reduced cost.
Simply get in touch with us at: info@spotters.com.au

Stretched frames

Unfortunately frames can stretch for a few reasons.

 1. Being worn on the top of your head or cap

2. Incorrect fitting frame

3. Exposure to extreme heat

If you would like to us to have a look at your frames, please send your glasses to:

Spotters Repairs
PO Box 887
Bayswater VIC 3153


Ensure you include your name and your best contact number or preferably email address,
as email is generally the easiest way to communicate.

We may be able to manipulate the frame back to original template size, depending on
how stretched it is.  We do not charge for the actual frame correction, just the $15 shipping to get them sent back out to
you.

What should I do if I get makeup or sunscreen on my sunglasses?

Wash sunglasses in warm soapy water and ensure they are completely dry before putting them away.

Where should I store my sunglasses when I'm not wearing them?

Always store your glasses in their protective case.

General
Warranty

Learn More

Spotters Eyewear is guaranteed against defects in workmanship and materials for 24 months from date of purchase. This warranty excludes accidental damage and broken/cracked lenses. The sunglasses must also have been looked after in accordance with Spotters Care Instructions.


The above warranty excludes Prescription eyewear, which are subject to the below warranties:

Spotters Crown Glass prescription lenses supplied by Spotters will come with a 2 year warranty on manufacturing faults.

Spotters CR-39 & Polycarbonate prescription lenses supplied by Spotters will come with a 1 year warranty on manufacturing faults

Your warranty is only valid with a proof of purchase from an authorised Spotters dealer.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Your warranty does not cover normal wear and tear, scratched, broken or missing lenses or lost screws. Any alterations to the eyewear will void your warranty.

Eyewear that has been bent out of alignment, and any damage that may occur as a result, is not covered by a warranty. The manufacturer reserves the right to repair or replace, in part or in full, eyewear returned for warranty or repair. Warranty claims and other repairs are at the complete discretion of the manufacturer.

Photochromic
Warranty

Learn More

For eyewear fitted with the Penetrator, Halide, Xtreme or Carbon Lenses only.


Spotters’ Photochromic molecules are embedded between layers of distortion free, scratch resistant glass. As a result, we guarantee the photochromic properties of the Penetrator, Halide, Xtreme & Carbon lenses will last the life of your eyewear.

What does this mean? We guarantee that your Penetrator, Halide, Xtreme & Carbon lenses will continue to automatically adjust to prevailing light conditions for as long as you can still wear your eyewear. Please note this warranty applies only to the photochromic properties of the lens, and does not cover scratched, broken or lost lenses.

The sunglasses must have been looked after in accordance with Spotters Care Instructions. If the photochromic properties of your Penetrator, Halide, Xtreme or Carbon lenses cease to function, we will replace your lenses free of charge.

Warranty
Claim

Learn More

Fill in the Service Request form on this website, including your name and contact details.

Alternatively, you can just write us a short note outlining the issue with your eyewear and include your contact details.

Please note that warranty claims need to be assessed by Spotters, and will not be assessed using photos.

Package your eyewear (inside its protective case) in a sturdy box with padding.

All shipping costs are the responsibility of the eyewear owner.

Send completed form and eyewear to:
Spotters Shades Pty. Ltd.
Service Centre
PO Box 887
Bayswater VIC 3153

We recommend sending your eyewear using a traceable delivery service.

The manufacturer reserves the right to repair or replace, in part or in full, eyewear returned for warranty or repair. Warranty claims and other repairs are at the complete discretion of the manufacturer.

Service Info

Are you having an issue with your eyewear that you need us to help with? If your eyewear has suffered an accident, don’t stress! All you need to do is get in touch!

Spare Parts

If you have an issue with temple coatings, decals or screws, spare parts are available!  All you need to do is send us an email with the part you are requiring and the model needed. 

If parts are available, we will send them to you as soon as possible.

Email info@spotters.com.au

How Long Does it Take?

Once we receive a repair, it will be assessed within 48 hours.
Repairs normally only take up to 5 business days.

Warranty Claims

Send your sunnies into us at:
Spotters Service Centre
PO Box 887
Bayswater VIC 3153

Include your name, a copy of your receipt and contact details so we can get in touch once we receive them.

Please note that warranty claims need to be assessed by Spotters, and will not be assessed using photos under any circumstances.

Package your eyewear (inside its protective case) in a sturdy box with padding.  
All shipping costs are the responsibility of the eyewear owner.

How much does a new frame cost?

A frame replacement from our current range is $100 including GST & return postage.

The sunglasses will need to be sent into us to be fitted into a new frame and the shipping costs to us are your responsibility.

Discontinued Models

Below is a list of discontinued models that we no longer
have spare parts for:

Ace
Alpha
Artic (not Artic+)
Cortex
Coyote White
Cristo White
Diva
Pursuit
Reload
Sophia
Swift
Thunder (not Thunder+)
Transformer

If you have a discontinued model that we don't have spare parts for please get in touch with us as we can offer you a new pair of sunglasses from our current range at a reduced cost.
Simply get in touch with us at: info@spotters.com.au

Australian Standards Compliance

All Spotters Sunglasses comply with AS/NZS 1067.1:2016

Service Request

Is your eyewear in need of service? Would you like to know how to resolve any issues you’re having with your eyewear? Do you need a quote for repairs or replacement parts? Simply fill out the form below and one of our Service Centre Team will be in touch with you shortly.

If you’re ready to send your sunnies in, please address them to:

Spotters Service Centre
PO Box 887
Bayswater VIC 3153

Please include a copy of your proof of purchase (if possible), along with your name and best daytime contact number.

Register Your Spotters

Check it out on @spotterssunglasses

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