Shipping policy

Processing Times

Orders are typically processed and dispatched within 1-2 business days. Please note that during peak periods, processing may take up to 3 business days.

 

Shipping Costs within Australia

• Standard Shipping within Australia:

• Orders totaling $0.00–$59.99: $10.00

• Orders $60.00 and above: Free

• Express Shipping within Australia: $15.00

 

Shipping Methods and Carriers

All sunglasses are shipped directly from our warehouse in Kilsyth, Victoria. We use Australia Post as our shipping partner and all shipments require a signature on delivery.

 

Delivery Times

• Standard Shipping: Estimated delivery within 3-7 business days, depending on the destination.

• Express Shipping: Estimated delivery within 1-4 business days.

Please be aware that delivery times may be affected by factors such as holidays, weather conditions, or remote locations.

 

International Shipping

We now ship internationally.
If your location is not showing up as available, please send us an email to: info@spotters.com.au. 

You will receive a customised shipping price at checkout for all international orders. Freight price is based on your location. Please ensure you enter your address and country for a detailed price. 

Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.

 

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your delivery through the carrier's website.

 

Lost, Delayed, or Damaged Orders

If your order is lost, delayed, or arrives damaged, please contact our customer service team at info@spotters.com.au within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.